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C&P Exam Prep: Maxilla or Mandible, Loss of (Both Jaws)

DC 9910 dental-and-oral 38 CFR 4.150

DBQ Overview

Interview + Physical
Form Name
oral-and-dental
Form Code
oral-and-dental
Page Count
7
Examiner Type
Dentist or Oral Surgeon
Estimated Duration
20-30 minutes
Exam Format
Interview + Physical

What to Expect During Your Exam

Exam Overview

To document the nature, extent, and functional impact of the loss of both the maxilla (upper jaw) and mandible (lower jaw) for VA disability rating purposes under 38 CFR 4.150, Diagnostic Code 9910. The examiner will assess what portion of each jaw is lost, whether a prosthesis can restore function, and how the condition affects chewing, speech, swallowing, and daily activities.

What the examiner evaluates:

  • Extent and location of maxillary and mandibular bone loss (which portions, including ramus involvement)
  • Whether the temporomandibular joint (TMJ) articulation is involved or preserved
  • Whether a prosthesis can adequately replace the lost masticatory (chewing) surface
  • Current prosthetic status: whether veteran wears a prosthesis, how well it functions, and complications
  • Residual symptoms including pain, difficulty chewing, swallowing, speaking, and drooling
  • History of trauma, cancer, osteomyelitis, osteoradionecrosis, or osteonecrosis leading to jaw loss
  • Surgical history including dates and type of resection or reconstruction
  • Associated conditions such as loss of teeth, soft tissue injury, lip injury, tongue involvement, and oral neoplasm
  • Malunion or non-union of jaw fractures confirmed by diagnostic imaging
  • Functional impact on work, nutrition, communication, and psychosocial wellbeing
  • Review of relevant imaging studies (X-ray, CT scan, MRI, panoramic radiograph)

Conducted in a clinical or dental operatory setting. The examiner will perform a direct oral and facial examination. Bring all prior imaging (panoramic X-rays, CT scans, operative reports) and a list of all prosthetic appliances used. If the exam is conducted via telehealth or records review only, ensure all functional limitations are thoroughly documented in writing prior to the exam.

Typical duration: 20-30 minutes

Assessment of Jaw Bone Loss Extent

The anatomic extent of mandibular and maxillary bone loss, including whether loss is less than one-half or one-half or more of the mandible, whether the ramus is involved, and whether the TMJ articulation is affected.

What to expect:

The examiner will visually inspect and palpate the jaw structures, review prior surgical reports, and reference imaging studies. They will document which specific portions of each jaw are absent or surgically removed.

Key thresholds:

  • Complete loss of mandible between angles — 100% under DC 9901
  • Loss of one-half or more of mandible including ramus, involving TMJ, not replaceable by prosthesis — 70% under DC 9902
  • Loss of one-half or more of mandible including ramus, involving TMJ, replaceable by prosthesis — 50% under DC 9902
  • Loss of one-half or more of mandible including ramus, not involving TMJ, not replaceable by prosthesis — 40% under DC 9902
  • Loss of one-half or more of mandible including ramus, not involving TMJ, replaceable by prosthesis — 30% under DC 9902
  • Loss of less than one-half of mandible including ramus, involving TMJ, not replaceable by prosthesis — 70% under DC 9902
  • Loss of less than one-half of mandible including ramus, not involving TMJ, not replaceable by prosthesis — 30% under DC 9902
  • Both jaws lost (combined maxilla and mandible) — Evaluated under DC 9910; rated on the predominant or most disabling jaw condition with consideration for bilateral involvement

Tips:

  • Request that the examiner document in millimeters or anatomical landmarks exactly how much bone is absent from each jaw.
  • Bring operative or pathology reports that specify the resection margins for each jaw.
  • If reconstruction (e.g., fibular free flap, titanium plate) was performed, clarify whether the examiner considers it a prosthesis for rating purposes - reconstructed bone may still leave significant functional deficits.
  • Note whether TMJ involvement affects opening, closing, lateral excursion, and protrusion of the jaw.

Pain considerations: If residual bone edges or reconstruction hardware cause pain with jaw movement, eating, or pressure, describe this clearly. Pain at the surgical site or phantom jaw pain is a legitimate finding the examiner should document.

Prosthetic Restorability Assessment

Whether a suitable prosthesis (obturator, mandibular reconstruction prosthesis, denture, or implant-supported prosthesis) can restore masticatory function to a functional level. This is a critical rating fork under DC 9902, 9903, and 9913.

What to expect:

The examiner will ask whether you currently wear a prosthesis, how functional it is, whether you can eat solid foods, and whether there are complications such as instability, pain, sores, or inability to retain the appliance. They may examine fit and stability of any existing prosthetic appliance.

Key thresholds:

  • Masticatory surface NOT restorable by suitable prosthesis — Higher rating tier applicable (e.g., 70%, 50%, 40%, 30%, or 100%)
  • Masticatory surface IS restorable by suitable prosthesis — Lower rating tier applicable; under DC 9913, may result in 0% if prosthesis fully restores function

Tips:

  • A prosthesis that exists but does not adequately restore function should be described as 'not adequately restoring masticatory function' - do not simply say 'I have a prosthesis' without explaining its limitations.
  • Document all specific difficulties: the prosthesis slips, causes sores, cannot be worn for more than a few hours, requires removal to eat certain foods, or does not allow you to chew firm foods.
  • Bring the prosthetic appliance to the exam if possible so the examiner can evaluate its fit and your ability to use it.
  • If you have been told by a prosthodontist or oral surgeon that a satisfactory prosthesis cannot be fabricated due to insufficient bone or soft tissue, bring that documentation.

Pain considerations: Pain or discomfort while wearing the prosthesis - including mucosal irritation, pressure sores, or pain with chewing - directly affects functional restorability and should be communicated in detail.

Mandibular Malunion or Non-Union Assessment

Whether fractured jaw segments have healed in a misaligned position (malunion) or have failed to heal (non-union), confirmed by diagnostic imaging. Severity is assessed by degree of open bite (anterior-posterior or lateral).

What to expect:

Examiner will review imaging and assess bite alignment. They will look for false motion (movement at fracture site in non-union) and degree of malocclusion in malunion cases.

Key thresholds:

  • Non-union confirmed by imaging, severe (with false motion) — Higher severity rating under DC 9902 non-union criteria
  • Non-union confirmed by imaging, moderate (without false motion) — Moderate rating under non-union criteria
  • Malunion causing severe open bite — Higher severity malunion rating
  • Malunion causing moderate open bite — Moderate malunion rating
  • Malunion causing only mild or no open bite — Lower malunion rating

Tips:

  • Ensure recent imaging (panoramic X-ray, CT scan) is in your claims file before the exam.
  • If you experience jaw movement or clicking at a fracture site, demonstrate this to the examiner.
  • Describe how the bite misalignment affects your ability to chew, speak clearly, or close your mouth fully.

Pain considerations: Pain at non-union or malunion sites with jaw use, especially chewing or speaking at length, should be described in terms of frequency, intensity (0-10 scale), and functional impact.

Functional Impact Assessment - Chewing, Speech, Swallowing

The real-world functional consequences of bilateral jaw loss on eating, nutrition, speech intelligibility, swallowing safety, and social interaction.

What to expect:

The examiner will ask about your diet, ability to chew various food textures, any history of aspiration or choking, speech changes, drooling, and social/occupational limitations. This assessment informs the DBQ functional impact fields.

Key thresholds:

  • Unable to eat solid foods; restricted to pureed or liquid diet — Supports 'not replaceable by prosthesis' finding and higher rating
  • Significant speech impairment affecting communication — May support additional rating or SMC consideration
  • Inability to maintain adequate nutrition due to chewing inability — Supports higher rating and consideration of extraschedular evaluation

Tips:

  • Describe your most restricted diet on a typical day and on your worst days.
  • Mention specific foods you can no longer eat that were part of your normal diet.
  • If you have lost significant weight due to difficulty eating, document this with medical records.
  • If speech intelligibility is affected, describe whether people often ask you to repeat yourself, whether you avoid phone calls, or whether you have been referred to speech therapy.

Pain considerations: Pain with chewing, swallowing, or prolonged speaking is a key functional factor. Report worst-day pain levels and how pain affects the duration and quality of eating and communication.

Estimate

Rating Criteria Breakdown

100% Complete loss of the mandible between the angles (DC 9901). ...

Complete loss of the mandible between the angles (DC 9901). This represents the most severe form of mandibular loss, involving the entire symphysis and body between both mandibular angles, resulting in complete loss of lower jaw function.

Key Symptoms

  • Total absence of mandibular body between angles
  • Complete inability to masticate
  • Severe speech impairment
  • Inability to retain lower denture
  • Need for liquid or tube feeding
  • Significant facial disfigurement
  • Difficulty maintaining oral hygiene
  • Psychosocial impact from facial disfigurement

CFR: 38 CFR 4.150, DC 9901: 'Mandible, loss of, complete, between angles - 100'

70% Loss of one-half or more of the mandible including the ramus ...

Loss of one-half or more of the mandible including the ramus, involving temporomandibular articulation, not replaceable by prosthesis (DC 9902). Also applies to loss of less than one-half of the mandible including the ramus, involving TMJ articulation, not replaceable by prosthesis.

Key Symptoms

  • Loss of half or more of mandible with ramus
  • TMJ joint involvement with loss of condylar function
  • Prosthesis cannot adequately restore masticatory function
  • Severely limited or absent jaw opening and closing
  • Chronic pain at resection site or TMJ area
  • Inability to chew solid or semi-solid foods
  • Significant speech deficits
  • Recurrent infections or wound breakdown at surgical site

CFR: 38 CFR 4.150, DC 9902: 'Loss of one-half or more, Involving temporomandibular articulation - Not replaceable by prosthesis 70'

50% Loss of one-half or more of the mandible including the ramus ...

Loss of one-half or more of the mandible including the ramus, involving temporomandibular articulation, replaceable by prosthesis (DC 9902). Prosthesis exists but the extent of bone loss and TMJ involvement still produces significant disability.

Key Symptoms

  • Loss of half or more of mandible with ramus and TMJ involvement
  • Prosthesis available but function remains significantly limited
  • Restricted diet despite prosthesis
  • Prosthesis instability or pain with use
  • Fatigue with prolonged chewing or speaking
  • Social avoidance due to prosthetic limitations

CFR: 38 CFR 4.150, DC 9902: 'Loss of one-half or more, Involving temporomandibular articulation - Replaceable by prosthesis 50'

40% Loss of one-half or more of the mandible including the ramus ...

Loss of one-half or more of the mandible including the ramus, NOT involving temporomandibular articulation, not replaceable by prosthesis (DC 9902). TMJ is preserved but extensive bone loss prevents adequate prosthetic restoration.

Key Symptoms

  • Extensive mandibular body and ramus loss without condylar involvement
  • Jaw opening preserved but chewing function absent
  • No adequate prosthesis available or tolerable
  • Diet restricted to soft or liquid foods
  • Speech affected by missing jaw structure
  • Chronic wound care requirements at resection site

CFR: 38 CFR 4.150, DC 9902: 'Loss of one-half or more, Not involving temporomandibular articulation - Not replaceable by prosthesis 40'

40% Teeth loss due to loss of substance of maxilla or mandible b ...

Teeth loss due to loss of substance of maxilla or mandible body without loss of continuity - loss of all teeth where masticatory surface cannot be restored by suitable prosthesis (DC 9913).

Key Symptoms

  • All teeth lost due to bone loss from trauma or disease (e.g., osteomyelitis)
  • Not due to periodontal disease - must be due to loss of bone substance
  • No suitable prosthesis can restore chewing surface
  • Complete inability to chew without functional denture

CFR: 38 CFR 4.150, DC 9913: 'Loss of all teeth - 40' (where masticatory surface cannot be restored by suitable prosthesis). Note: Applies only to bone loss through trauma or disease such as osteomyelitis, not periodontal disease.

30% Loss of one-half or more of the mandible including the ramus ...

Loss of one-half or more of the mandible including the ramus, not involving TMJ, replaceable by prosthesis (DC 9902). Alternatively, loss of less than one-half of the mandible including the ramus, not involving TMJ, not replaceable by prosthesis.

Key Symptoms

  • Significant mandibular bone loss with ramus, TMJ preserved
  • Prosthesis available but with notable limitations
  • OR lesser bone loss without TMJ involvement and no adequate prosthesis
  • Moderate dietary restrictions
  • Prosthetic appliance requires frequent adjustment or causes sores

CFR: 38 CFR 4.150, DC 9902: 'Loss of one-half or more, Not involving temporomandibular articulation - Replaceable by prosthesis 30' and 'Loss of less than one-half, Not involving temporomandibular articulation - Not replaceable by prosthesis 30'

20% Loss of less than one-half of the mandible including the ram ...

Loss of less than one-half of the mandible including the ramus, not involving TMJ, replaceable by prosthesis (DC 9902). Partial jaw loss with preserved TMJ and functional prosthetic restoration, but residual deficits remain.

Key Symptoms

  • Partial mandibular loss, ramus may be involved, TMJ preserved
  • Prosthesis functional but may not fully restore normal chewing
  • Mild to moderate dietary limitations
  • Occasional prosthetic discomfort or instability

CFR: 38 CFR 4.150, DC 9902: 'Loss of less than one-half, Not involving temporomandibular articulation - Replaceable by prosthesis 20'

How to Describe Your Symptoms

Chewing and Eating Ability

How to describe:

Describe specifically which food textures you can and cannot eat. Use concrete examples: 'I cannot chew bread, meat, raw vegetables, or anything requiring sustained bite force. I subsist primarily on pureed foods, soups, and protein shakes.' Quantify how long meals take and whether you experience pain or fatigue during eating.

Worst-day example:

“On my worst days, even soft foods like mashed potatoes cause pain at my resection site and I cannot finish a meal without stopping multiple times. I often skip meals because the effort and pain are not worth it, and I have lost 20 pounds over the past year because of this.”

What the examiner listens for:

Specific diet restrictions, evidence that the prosthesis does not adequately restore chewing, weight loss or nutritional deficiency, pain or fatigue with eating, total meal duration, and need for diet modification.

Understatements to avoid:

Do not say 'I manage okay' if you have significantly restricted your diet. Do not say 'I wear a prosthesis' without adding that it does not fully restore function, slips, or causes pain.

Prosthesis Function and Tolerability

How to describe:

If you have a prosthesis, describe its limitations honestly and specifically: 'My obturator fits poorly and causes ulcers on my gum tissue. I can only wear it for 2-3 hours before pain forces me to remove it. It does not allow me to eat anything firmer than scrambled eggs.' If you were told no suitable prosthesis is possible, bring that clinical documentation.

Worst-day example:

“On bad days, I cannot wear my prosthesis at all due to pain and swelling at the surgical site. I go the entire day without wearing it, which means I cannot speak clearly or eat in public. I have canceled social engagements and avoided work meetings because of this.”

What the examiner listens for:

Whether a prosthesis truly restores masticatory function or merely exists nominally, frequency of prosthesis use, complications, and whether the veteran can tolerate it for functional meal duration.

Understatements to avoid:

Do not say your prosthesis 'works fine' if you avoid wearing it due to pain, sores, or poor fit. The examiner may check 'replaceable by prosthesis' based on minimal statements, significantly reducing your rating.

Pain at Surgical Site and Jaw Area

How to describe:

Rate pain on a 0-10 scale and describe what triggers it, how long it lasts, and what relieves it. Describe both resting pain and pain with activity (chewing, speaking, yawning, or contact). Mention whether pain is constant, intermittent, or episodic with flare-ups.

Worst-day example:

“On my worst days, I have constant 7-8 out of 10 aching pain at my resection site that radiates into my cheek and ear. Speaking for more than 5 minutes causes a sharp 9 out of 10 pain spike. I require prescription pain medication on these days and cannot perform my normal job duties.”

What the examiner listens for:

Consistent pain pattern, pain level during activity versus rest, impact on sleep, and whether pain limits daily or occupational function.

Understatements to avoid:

Do not minimize pain by saying 'it's not that bad' or 'I manage with Tylenol' if your actual experience involves significant functional limitation. Report your worst days accurately.

Speech and Communication

How to describe:

Describe specific speech changes: 'I have difficulty pronouncing words with labial or dental consonants (p, b, t, d, s). People frequently ask me to repeat myself. I avoid phone calls because my speech is not clear. I have attended speech therapy.' If hypernasal speech results from palate or maxillary involvement, describe this specifically.

Worst-day example:

“On my worst days, my speech is so slurred and nasal that my family cannot understand me without looking at my face. I have declined job opportunities that require customer interaction because of my speech deficit.”

What the examiner listens for:

Objective speech changes noted during the interview, veteran's self-report of communication difficulties, avoidance behaviors, and referral to speech-language pathology.

Understatements to avoid:

Do not underreport speech changes simply because you have adapted or use workarounds. The adaptation itself (written communication, avoiding phone use) is evidence of functional limitation.

Facial Disfigurement and Psychosocial Impact

How to describe:

Describe visible facial contour changes, inability to close the mouth, drooling, and the psychosocial consequences. Be specific: 'I have a visible depression where my jaw was. I cannot fully close my lips due to missing mandibular support, which causes drooling and embarrassment in public.'

Worst-day example:

“On my worst days, I avoid all social situations because of my appearance. I have not eaten in public in over a year. I experience depression and anxiety directly related to my facial disfigurement and inability to communicate normally.”

What the examiner listens for:

Visible disfigurement noted on examination, drooling, inability to close mouth, and impact on social and occupational functioning.

Understatements to avoid:

Do not fail to mention psychosocial impacts because they seem unrelated to a dental exam. Functional impairment from disfigurement is directly relevant to VA rating and potential SMC consideration.

Secondary Conditions and Complications

How to describe:

Describe any complications from jaw loss or its treatment: chronic infections, fistulas, osteomyelitis recurrence, osteoradionecrosis from radiation therapy, hardware failure, aspiration pneumonia from swallowing difficulties, or nutritional deficiencies.

Worst-day example:

“Since my jaw resection, I have had three hospitalizations for infection at the surgical site. I require periodic hyperbaric oxygen treatments for osteoradionecrosis. I was diagnosed with malnutrition last year due to inability to maintain adequate caloric intake by mouth.”

What the examiner listens for:

History of complications, treatment for secondary conditions, pattern of recurring infections or wound breakdown, and evidence of systemic effects from jaw loss.

Understatements to avoid:

Do not fail to mention secondary complications because they feel like separate issues. All complications directly caused by or related to the service-connected jaw loss are relevant to the rating.

Common Mistakes to Avoid

Prep Checklist

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Before Your Exam

Day Of

During the Exam

After the Exam

Your Rights During a C&P Exam

  • You have the right to request a copy of your completed Disability Benefits Questionnaire (DBQ) after the examination.
  • You have the right to record your C&P examination in most states, subject to applicable state consent laws. Inform the examiner before beginning.
  • You have the right to a thorough and contemporaneous examination. If the exam is inadequate - too brief, records not reviewed, functional impact not assessed - you may request a new examination.
  • You have the right to submit additional evidence (lay statements, buddy statements, private medical opinions) after the C&P exam and before a rating decision is issued.
  • You have the right to obtain a private dental or oral surgery opinion (nexus or severity opinion) to supplement or rebut a C&P exam finding.
  • You have the right to request a higher-level review or file a Notice of Disagreement if you believe the rating decision does not accurately reflect the severity of your condition.
  • Under 38 CFR 3.303 and 3.304, direct service connection requires: a current diagnosis, an in-service event or injury, and a medical nexus linking the two. You have the right to submit evidence establishing each element.
  • If your jaw loss resulted from treatment for a service-connected condition (e.g., radiation for service-connected oral cancer), you may be entitled to secondary service connection under 38 CFR 3.310.
  • You have the right to VA dental treatment for service-connected compensable dental conditions, including maintenance care necessary to preserve oral health and chewing function (Class I dental treatment).
  • Loss of both jaws may qualify you for Special Monthly Compensation (SMC) under 38 U.S.C. 1114, depending on total disability picture. You have the right to have SMC eligibility evaluated automatically when rating criteria are met.
  • You have the right to request that the VA consider all applicable diagnostic codes, not just the one listed in your claim. If your condition could be rated under DC 9901, 9902, 9903, or 9910, ask that all codes be considered to ensure the highest applicable rating.
  • The benefit of the doubt standard under 38 CFR 3.102 requires VA to resolve reasonable doubt in your favor when the evidence is in approximate balance.

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This C&P exam preparation guide is for educational purposes only and does not constitute legal, medical, or claims advice. Always consult with a qualified Veterans Service Organization (VSO) representative or VA-accredited attorney for guidance specific to your claim. Never exaggerate, minimize, or fabricate symptoms during a C&P examination.